Moving? Use these questions to help find the right moving company for you and your move. Not all the questions will apply to your situation, but use them to get the most information possible before picking a company.


  • How long have you been in business?
  • What is your registration number (with USDOT)? 
    • Company may not have one if it only does in-state moves.
  • What insurance do you have? How are claims handled? Do you offer extra insurance?
    • Also check if your homeowners policy will cover items that are damaged during the move.
  • Can you provide references?
  • Covid-19: How are you managing safety and getting work done?
  • How do you accept payment?
  • What is your cancellation policy?
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Getting as many details on how the company charges before the move will help avoid surprise charges after the move.

  • Do you charge extra for stairs, elevators, having to use a loading dock, etc.?
  • How do you charge?
  • Are there extra fees for anything?
  • Are packing services charged differently?
  • Are some days cheaper than others?
  • How do you charge for materials (boxes, packing paper, etc.)?
  • Do you charge for travel time?
  • If charging hourly, when does the clock start/stop?
    • Some companies start the clock when they leave and arrive at their office. Others many charge a travel fee and start the clock when they arrive and leave your home.



Move Specific

  • How many people will be doing the work?
  • Do you have a standard crew or do you use subcontractors?
  • Get a general idea of how they will execute your move:
    • What is your plan for my move? 
    • How long to pack? How many workers?
    • How long to load?
    • How long to unload?
    • How long to unpack?
  • Do you disconnect appliances (washer/dryer, fridge water connections)?
  • Do you connect appliances (specify if you have gas dryer connection)?
  • Is there anything you won’t move?



Unpacking Living Room Moving Blog

Still feeling stressed about your move? Space & Serenity’s Move Coordination services can relieve the stress of your move…from prep work before the movers arrive to unpacking and organizing in your new home. Contact Space & Serenity today for your complimentary consultation! Feel free to call at (832) 899-5135.